Refund policy
Here at NMN Bio, customer satisfaction is at the heart of all that we do. Should you change your mind about your purchase, we have a 30-day no-hassle money-back guarantee.
To start a return, you can contact us at support@nmnbio.co.uk where a member of the NMN Bio Longevity Team will be happy to assist you.
If your return is accepted, we'll send you instructions.
If you did not receive your package 21 days after placing your order and were not previously notified of any potential delays, you should contact us so we can investigate and issue a refund or a replacement order if possible. We will be unable to investigate or refund missing orders if you have not contacted us within 30 days after the initial date of ordering.
You can always contact us for any return question at support@nmnbio.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately (no later than 30 days) if the item is defective, damaged or if you received the wrong item, so that we can evaluate and rectify the issue for you as swiftly as possible.
Exceptions / non-returnable items
We are proud to offer a 30-day no hassle refund policy for any items purchased direct from us. Please note that we do not accept returns for our products purchased via third party sellers and kindly request that you get in touch directly with them for more details on their specific returns policies.
If you are contacting us about a refund for the first time outside of the 30 day window, we will evaluate on a case by case basis.
Exchanges
Here at NMN Bio, customer satisfaction is at the heart of all that we do and we have a 30-day no-hassle money-back guarantee. To request an exchange, please contact us with details of what items you would like to return and what new items you would like to order, and a member of the NMN Bio Longevity Team will be happy to assist you.
Refunds
We will confirm your refund once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method unless requested otherwise. Please remember it can take some time for your bank or credit card company to process and post the refund too.